I was kept in touch with most of time, except when I wasn’t contacted about my canceled court appearance after I was sitting there waiting. I got sent wrong paperwork by staff once. After my hearing I was told they would send me my medical records, but never received them after almost 6 months now. Was going to call lawyer and ask, but I didn’t even know his name. They were really great on doing the paperwork that I would’ve had to do. One thing that needs improvement is as soon as my case was approved there was no contact. They got the job done though so they get the 4 stars.